Full-service property management in Mallorca
Your home. Our management. Your peace of mind.
Since 2015 we have helped landlords prepare, let and manage their homes in Mallorca, from getting the property ready and selecting the tenant to the day-to-day management of the tenancy.
You can stay as involved as you like or hand over almost all of the management.
Renting out a home is easy. Managing everything that comes with it well is another matter.
Assessing the property, getting it ready, presenting it properly, dealing with interested applicants, signing the contract and handing over the keys is only the beginning.
Then come the monthly payments, the tenant’s questions, repairs, utilities, renewals, rent reviews, insurance, the owners’ association and, finally, the end of the contract.
That is where management really begins.
ARO can be with you every step of the way.
Where we work
This happens all over Mallorca
Palma, Marratxí, Llucmajor, Inca: each area has its own pace of demand. We go into the detail of each one on our areas page.
See each area in detailIt all starts before the listing goes live
Is your home really ready to be rented out?
Before marketing a property we assess its actual condition and, with your prior authorisation, coordinate whatever it needs: cleaning, painting, minor repairs or replacing anything that could put off applicants or hold back the rent.
Pack Premium
We can advance up to €6,000 to get your home ready to rent.
That way you can prepare the property properly without paying for it up front. The work, the amount and the terms are always set out beforehand in a signed annex.
€6,000
Maximum amount
3–6
Months to repay
€0
Financing cost
Available only with Pack Premium, subject to ARO’s prior assessment and approval.
Discover Pack PremiumPresenting the home well is part of letting it
Once it is ready, we also take care of how it is presented: professional photography and video that show the home as it really is, at its best.
We don’t aim to let at any price or to the first person who asks. We look for the right balance between rent, time on the market and choosing the right tenant.
42 days
average time on the market since 2020
~25
enquiries a home receives on average
Not everyone who asks about a home becomes an applicant
Being able to pay is essential. But it isn’t enough.
Of all the initial enquiries, only a few become final applications. We look at personal and professional circumstances, documents, motivation, ability to pay and how applicants engage during the process, plus the insurer’s assessment when there is rent guarantee insurance.
The landlord always has the final say.
See how we select tenantsWe handle the paperwork
We draw up the contract and supporting documents, arrange the insurance where applicable, coordinate transferring the utilities and organise the handover of the keys.
Handing over the keys doesn’t end our work.
With Pack Premium, that is when managing the tenancy begins.
Who deals with the tenant afterwards?
With Pack Premium, we do.
The landlord hands over the day-to-day relationship with the tenant. Problems are reported through our channel, with photos, and our team deals with them according to how urgent they really are.
What if something breaks?
First we need to know what happened and who is responsible.
Not every fault is the landlord’s responsibility: before acting, we distinguish between normal wear and tear, the tenant’s responsibility and negligence.
Do I have to approve every small repair? No.
With Pack Premium we deal directly with routine work payable by the landlord of up to €150 + VAT, without needing fresh approval each time. Above that amount, you decide.
You hand over the work. You keep control.
What happens out of hours?
Problems don’t keep office hours.
Homes on Pack Premium have a system for handling problems 365 days a year, prioritised by how serious they really are. A stuck blind and a water leak don’t get the same response.
In a genuine emergency, the first step is to call the public emergency services. We then coordinate everything to do with the property.
Getting paid is part of peace of mind too
We recommend combining careful tenant selection with rent guarantee insurance: prevention and protection, not one or the other.
When the tenancy is insured, the landlord is paid on the 5th of every month, whether or not the tenant has paid.
Selection + prevention + insurance + follow-up.
91%
of the tenancies managed by ARO have rent guarantee insurance
And when the contract ends...
We coordinate the end of the contract and getting the keys back. If you decide to let again, the process starts over, but not from scratch: we already know your home.
ARO in numbers96%
of landlords who decide to keep renting after a tenancy ends choose ARO again
Hand over everything, or stay involved?
Pack
Plus
We find and select the tenant. You carry on managing the relationship with them.
Discover Pack Plus
Pack
Premium
You keep the important decisions. We manage the tenancy, including advancing up to €6,000 to get the home ready.
Discover Pack Premium
Do you live outside Mallorca?
Your property is in Mallorca. You don’t have to be.
Around 40% of the landlords whose homes we manage live outside Mallorca. Viewings, paperwork, signatures and follow-up can all be handled remotely.
Management for landlords living abroad~40%
of the landlords we work with don’t live in Mallorca
Letting a home is a one-off transaction. Managing it well is ongoing work.
We want to understand your property and your situation before talking about price, so we can help you decide how much to hand over.
Write to us through our contact form: we reply in English by email or WhatsApp.