Frequently asked questions Real questions, straight answers

We immediately start all the legal and financial steps needed so the landlord’s rent is covered. 91% of our tenancies include rent guarantee insurance.

Yes. More than 40% of the landlords we work with don’t live on the island. Find out more about management for landlords living abroad.

27 months on average in our managed portfolio. Finding a tenant is only the start: how stable the tenancy is afterwards matters too. More figures in ARO in numbers.

These cases are exceptional: in more than a decade of management, ARO has had to handle only one case that ended in eviction, and two others were resolved through amicable agreements. When it is unavoidable, Pack Premium includes legal defence throughout the process and halves the time it takes to recover the property.

For tenancies with rent guarantee insurance, ARO pays the landlord on the 5th of every month, under the applicable terms.

With Pack Plus ARO handles marketing and tenant selection, and the landlord then takes over the management. With Pack Premium ARO carries on managing the tenancy, repairs and the day-to-day relationship for the whole contract, including tax, unpaid rent and guarantees.

Yes. Depending on the contract and the service chosen, ARO can consider taking over the ongoing management of a home that already has a tenant. More details in your property is already rented.

Since Law 12/2023 on the Right to Housing, the costs of property management and drawing up the contract must be paid by the landlord, not the tenant. More legal terms in our Spanish tenancy law glossary.

By law, the landlord must lodge it with the Balearic Housing Institute (Institut Balear de l'Habitatge, IBAVI) within 30 days of signing the contract. Failing to do so leads to fines and blocks tax deductions for both parties.

No. We manage long-term and seasonal residential rentals. In fact, we strictly enforce contract clauses against holiday subletting (Airbnb-style) to protect the landlord.