Pack Premium
Your property. Our management. Your peace of mind.
Rental management designed for landlords who want to let their home and hand over almost all of the day-to-day running, without losing control of the important decisions.
From preparing the property and selecting the tenant to handling repairs, rent collection, the relationship with the tenant and the end of the contract.
Management 365 days a year · App for landlords and tenants · Tenant selection · Repairs handled
Premium doesn’t mean losing control
Handing over the management doesn’t mean handing over your decisions.
The owner is still the owner. ARO takes on the day-to-day work within the service agreed, but the important decisions remain yours.
Through our app you can stay connected with ARO’s support and the management of your property without becoming the tenant’s everyday point of contact.
A concrete example
When a repair is the landlord’s responsibility:
Up to €150 + VAT → ARO can arrange the routine work.
Over €150 + VAT → the landlord decides.
Always depending on the circumstances of the problem and the terms of the service agreed.
You decide what matters. We handle the everyday.
Premium starts before we find the tenant
The home comes first.
We visit and assess the property before marketing it. If it needs painting, a deep clean, minor repairs, replacements or other work to get it ready, we tell the landlord what we think is necessary and coordinate the work once it has been authorised.
Up to €6,000 to get the home ready
We can advance up to €6,000 for certain work needed before the home is let.
The landlord then repays the amount from the rent the home generates. Everything is documented in an annex setting out the work, the amount and the repayment period.
€6,000
Maximum amount
3–6
Months to repay
€0
Financing cost
Subject to ARO’s prior assessment and approval.
25
enquiries a home receives on average
Then we find the tenant
Being able to pay is essential. But it isn’t enough.
ARO runs its own marketing and selection process. Only a small share of enquiries end up as final applicants. We look at documents, ability to pay, personal and professional circumstances, motivation and how applicants engage during the process.
The final decision is the landlord’s.
See how we select tenantsWe handle the paperwork
Once the applicant is chosen, we coordinate everything needed to start the tenancy properly: contract, documents, insurance where applicable, admin and the handover of the keys.
For us, handing over the keys doesn’t mean the job is done.
It means the management begins.
The tenant no longer needs to call you
ARO becomes their point of contact for everything to do with the tenancy.
Questions and problems with the home can be channelled through our support systems. The tenant has an app where they can report a problem, explain what is happening and add photos and details.
The problem is logged and our team can assess it and deal with it accordingly.
The landlord can stay informed without having to deal with it personally.
Not every repair is paid for by the landlord
When a problem is reported, we look at what happened and who should bear the cost. If it is the landlord, we arrange the work in line with the service and the agreed limits. If the tenant is responsible, we act accordingly.
ARO can coordinate outside tradespeople, insurers, the owners’ association or others involved when the situation calls for it, within the scope of the service.
We don’t just log the problem. We deal with it.
Landlord’s responsibility
Normal wear and tear and faults in the property itself. ARO arranges the work within the limits of the service.
Tenant’s responsibility
Damage or negligence caused by the tenant. We act accordingly, case by case.
What if something happens on a Sunday?
Problems can happen 365 days a year.
Our system lets us receive and handle problems all year round, prioritising them by how serious they are. A blind that needs fixing isn’t treated the same as a water leak.
And when there is an emergency that puts people or property at immediate risk, the public emergency services must act where appropriate; ARO then coordinates everything that follows for the property.
Management 365 days a year.
Response based on urgency.
Rent collection and preventing arrears
Financial peace of mind is also prepared before signing.
Choosing the right tenant is the first line of defence. Rent guarantee insurance can be added on top.
When the tenancy has the corresponding insurance and service, ARO pays the landlord on the 5th of every month, under the applicable terms.
Selection + insurance + follow-up throughout the tenancy.
See ARO in numbers91%
of the tenancies managed by ARO have rent guarantee insurance
Renewals, rent reviews and the life of the contract
Admin and contractual decisions also come up during a tenancy. When a decision is the landlord’s to make, we pass it on.
Day-to-day running of the contract
Changes of account holders
Relationship with the tenant
Admin included in the service
The landlord doesn’t disappear. The burden of managing everything personally does.
And when the tenant leaves
ARO coordinates the end of the tenancy and getting the keys back. We then assess the condition of the home and the landlord decides the next step.
If you want to let it again, we start over.
ARO in numbers96%
of landlords who need to let again after a contract ends choose ARO again
Premium is especially for you if…
You live outside Mallorca and need a team that acts on the ground here.
You don't want to deal directly with the tenant for the next few years.
You're short of time and don't want to find tradespeople or deal with repairs, renewals and everyday problems.
You've managed rentals before and decided you'd rather hand over that responsibility.
Before telling you what you need, we want to get to know your home.
Selection, preparation, a possible €6,000 advance, paperwork, the app, tenant management, repairs, expense control, rent collection, insurance, renewals and the end of the contract: write to us through our contact form and we will explain, in English by email or WhatsApp, how it fits your property.