Real cases from landlords who trusted ARO with their rental
Every property has a story. So does our management.
These are real rental management cases in Mallorca, told with photos of the homes themselves. Managing a rental isn’t just about finding a tenant. Over more than a decade we have supported landlords through very different situations: getting a home ready, selecting tenants, managing from outside Mallorca, solving problems, dealing with unexpected changes during a contract or preparing a home to be let again.
These are some real cases from ARO landlords, published with their permission. Client quotes are translated from Spanish.
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Real case · Calle Joan Miró, Palma
Five years of managing from a distance
And situations that couldn’t be handled from a distance.
José María Goñalons · ARO client for 5 years
José María has lived in Vigo for years. Throughout that time ARO has managed his penthouse and has had to deal with very different kinds of problems.
One of the most serious was major leaks from the terrace above, which belongs to the building but is for the flat’s private use. The solution involved work affecting the owners’ association and several professionals. Working with the lawyers, ARO spent months on the steps needed to get the terrace completely renovated and then coordinated the work itself.
Result: a completely renovated terrace with a 15-year guarantee on the work. All with the owner making his decisions from outside Mallorca.
But during those five years a completely different problem came up. One of the tenants used Airbnb to profit from subletting the home, even though the contract expressly prohibited it. ARO gathered and documented the evidence and passed it to the lawyer to defend the owner’s interests before the public authorities.
“They have always responded, with seriousness and commitment.”
“We are very satisfied and, above all, at ease with them, even though we don’t live in Mallorca.”
José María Goñalons
Real case · Calle Aníbal, Palma
One tenant moves out on 31 May. The next moves in on 5 June.
When Esperanza contacted ARO, she had a signed tenancy agreement with some legal gaps that could have worked against her. On top of that, the tenant always paid late and owed several months’ rent.
Before letting the home again, the previous chapter had to be closed properly. ARO helped the owner deal with the outstanding amounts until the previous tenant was up to date, with the help of the legal service and constant pressure to get the rent paid.
When the contract ended and the property was recovered, work on the next tenancy started straight away, drawing on the list of quality tenants in our database. The home needed painting, cleaning and the missing appliances buying. ARO coordinated the work and advanced the costs to the owner.
31 May
Previous tenant moves out
5 June
New tenants move in
“They have let the flat again in record time […] with the agency taking care of the painting, cleaning and buying the missing appliances, and even advancing me the cost of all of it.”
Esperanza Roldán
This timeframe applies to this specific case and is not a guarantee of future letting times.
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Real case · Calle Costitx, Inca
What happens when a good tenant’s situation changes?
The home was first let to a couple after ARO’s applicant selection process. About two years later, something happened that no selection process can prevent: the couple split up suddenly. One of the tenants decided to leave the home and asked to be released from the contract immediately.
ARO advised the owner, urging them to stay calm and insist on the existing contractual guarantees, despite the tenant’s pressure and threats. ARO stepped in to manage the new situation and worked with both sides until a solution was found that avoided conflict, while always protecting the owner’s interests.
“It was resolved positively for everyone involved, without any unwanted conflict.”
Joaquín Castaño
Choosing well reduces risk.
Managing well is still essential.
Personal circumstances can change after signing. What matters is how you act when they do.
Real case · Calle Valparaíso, Palma
“At first I was treading very carefully.”
Ramón Alberola · Landlord living in the Valencia region
Ramón had to manage a home in Palma from outside Mallorca. His concern was avoiding exactly the problems that are hard to control from a distance: getting the home ready, cleaning, repairs, tenant selection, possible unpaid rent and ongoing follow-up.
ARO got the home ready and then found and selected the tenant. Now that it is let, Ramón can follow the financial side of the management in the app.
“At first I was treading very carefully, as I had to manage a home in Palma from the mainland.”
“From my first contact with José Luis it was clear that this was a serious company offering both legal and human guarantees.”
Ramón Alberola
Real case · Calle San Vicente de Paul, Palma
“I live on the mainland. They took care of everything.”
Susan Castillo
“Now my flat is let and I don’t have to worry about a thing, because they handle all the management of my home.”
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Discover Pack PremiumThree landlords. Three starting points.
Different needs, met with the same underlying management.
Calle Alfonso el Magnànim, Palma
“We had no idea where to start.”
“They were with us throughout the process, answering our questions and making everything much easier.”
Need: full support throughout.
Result: “Complete peace of mind as landlords.”
Claudia Suárez
Calle Alfonso el Magnànim, Palma
“It frees us from all the problems that managing a rental yourself can bring.”
Getting the home ready, finding tenants and ongoing management.
“We have gained time and, above all, health.”
Gonzalo Adán
Calle Vinyassa, Palma de Mallorca
“We needed the security of a monthly rent.”
After assessing the home and signing up to the service, the property was let in less than 15 days.
“With them, everything has been easy from minute one.”
Mónica Jaume
This letting time applies only to this case.
The extraordinary and the everyday
Good management isn’t about constantly solving big problems.
Most of the work happens in far less dramatic situations:
Our aim isn’t for lots of things to happen.
It’s to be there when something does.
The data behind the stories
+120
homes managed
27
months: average residential tenancy
96%
come back to us when they let again
1
eviction in 11 years
Which story is closest to yours?
Your property will have its own story.
Before proposing a service, we want to understand the home, your situation and what you want to hand over. Then we can explain how we would work and which type of management suits you best. We reply in English by email or WhatsApp.
Your home. Our management. Your peace of mind.