Repairs and problems: the day-to-day starts after signing.
Breakdowns, maintenance and dealing with the tenant. With Pack Premium, handling repairs in your rental property is our job: you only decide what matters.
Discover Pack PremiumHow we handle a repair
From the moment it is reported until it is fixed, you don’t have to call anyone or chase anything up.
1. The problem is reported
Support for the tenant whenever something unexpected happens.
2. A dedicated channel
A personal support channel for both landlord and tenant.
3. Technical support of every kind
Technical support of every kind to keep the home in the best condition. Quotes with no obligation. Very competitive prices.
4. Communication and follow-up
We draft any communication between the tenant and the landlord for you.
Not every repair is paid for by the landlord
When a problem is reported, the first step is to understand what happened and who is responsible. If it is down to the landlord, we arrange the repair within what the service covers. If the tenant is responsible, we act accordingly, without you having to argue about it.
When needed, we coordinate the tradespeople, the insurer or the owners’ association so the problem doesn’t get left half-done.
Up to €150 + VAT
ARO can deal with the work directly, so it is sorted out as soon as possible.
Over €150 + VAT
We check with you first: the decision is yours.
All the follow-up, in one place
Landlord and tenant can see the status of every problem at any time: who is handling it, when it will be dealt with and when it is resolved.
Handling repairs is part of Pack Premium
It isn’t a separate service: it is part of Pack Premium for the whole contract.
Legal advice
For any issue that comes up during the contract.
Tracking expiry dates and renewals
We keep track of the contract's key dates so you don't have to.
Cover for damage to the property
For vandalism, up to €3,000.
Tell us what is happening at your property.
With no obligation, we will explain how we handle repairs with Pack Premium. Write to us in English and we will reply by email or WhatsApp.